Voice Over IP
Voice over Internet Protocol (VoIP) is helping organizations to be more nimble with their telecommunications. Small companies and large companies alike are deploying this technology in their businesses to achieve improved call handling, mobility, and reduce total cost of ownership.
Allegiant's staff has years of experience deploying and supporting VoIP systems from industry leaders including Avaya, Nortel, and hosted solutions. Because VoIP is a data technology, requiring a unique skillset, many traditional telephony vendors fall short of the skills necessary to properly understand VoIP and its impact on the network and security infrastructure.
As a full service data and telephony service provider, Allegiant Networks brings a complete skill set to VoIP design and implementation projects to ensure that your system reliably delivers the telecommunications applications and service your business relies on.
CLICK HERE to review and download applicable, objective White Papers on this topic from Allegiant's Resource Library, authored by industry thought leaders.
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Contact Centers
Demanding customers and fierce competition require you to improve customer satisfaction, often with less front-line staff to do it. For many businesses, having more calls than people available to answer them is a daily challenge.
It used to be that contact centers were considered in a very limited way as simple reservation centers, but today small to medium businesses may have several contact centers handling a variety of issues and crossing functional borders within the organization. Contact centers get customers and prospects directly to the experts in a particular area, many times directly, without having to be transferred. This enhanced, speeded-up service can be a competitive advantage in the market and that's why you need to make the right decisions about your own contact center.
Automatic call distribution, computer/telephone integration, staff call monitoring and logging, management reports, and interactive voice response systems are just some of the capabilities available in contact center solutions. Finding the right combination of these features for your organization, and the right method of deploying them, takes a knowledgeable partner like Allegiant to ensure you enjoy all the benefits you expect.
CLICK HERE to review and download applicable, objective White Papers on this topic from Allegiant's Resource Library, authored by industry thought leaders.
Mobile and Remote Workers
Work today is no longer a location, but rather a state of mind. The US business market supports more than 51 million telecommuters and the number of WLAN hot-spot users will more than triple this year, to 30 million+.
Businesses today must be flexible to meet the needs of an increasingly mobile and remote work force, and Allegiant has the solutions for all types of organizations to take advantage of this trend.
With the true seamless integration of our cross-platform interface, commonly called "unified communications," you can make your cell phone your desk phone or allow your computer to function as your phone – all of a sudden, work becomes a state of mind.
Prepare yourself for this new business reality. Your employees and customers expect work environments more conducive to remote and mobile staff members. We understand the trends that are shaping the move to distributed and mobile work forces. Presence, unified messaging and multi-party voice and data conferencing may all have a place in your strategy, but finding the right balance for your unique situation is the key. Allegiant can advise you on the applications that will benefit your remote and mobile employees in the most cost-effective manner.
CLICK HERE to review and download applicable, objective White Papers on this topic from Allegiant's Resource Library, authored by industry thought leaders.
Complete Care
Complete Care provides comprehensive care, including easy outsourcing of the help desk, telecom troubleshooting and repair, allowing your key players to focus on higher leverage initiatives.
Complete Care is a best-practices telecom, fixed fee management and maintenance program that provides the same resources and support available to a large business at a cost that meets your small business budget. Your small business has many of the same telecom needs as a large business. It is just as affected by threats to security, performance and uptime. However, your small business budget does not allow you to hire an IT staff with comprehensive experience, a variety of expertise and the tools to properly manage your telecom system.
An alternative to traditional outsourcing, Complete Care is unique in its ability to reduce downtime. Sophisticated monitoring and management tools supported by a staff of certified and experienced engineers allow Complete Care to go beyond traditional "break/fix" support and proactively manage telecom components to maximize uptime.
What's more, we do it for a fixed fee, at price points no one else can match.
CLICK HERE to review and download applicable, objective White Papers on this topic from Allegiant's Resource Library, authored by industry thought leaders.
VOIP Migration at Your Pace
There is no doubt that VoIP is here to stay. Too often, the technology is presented as an all or nothing proposition. In today's environment many businesses can't or don't need to make the investments required to "rip and replace" their existing telecom or data infrastructure to realize the benefits for their bottom line.
Allegiant's experts can show you the variety of benefits available to your company with VoIP, without having to disrupt your current IT and voice networks, while nurturing the return on your existing network investment. Our business analysis and infrastructure assessment will identify the portions of your existing infrastructure that can be re-purposed to implement your VoIP solution. The VoIP migration takes place at your own pace, in stages, in order to maximize its value to your business without hindrance or interruption of current operations.
Because of our multi-vendor and best of breed approach, we can provide you with a plan to migrate at a pace that makes sense for your budget, while ensuring that there are no wasted expenses along the way.
CLICK HERE to review and download applicable, objective White Papers on this topic from Allegiant's Resource Library, authored by industry thought leaders.
I'm interested, tell me more.
Online Audio/Video Conferencing
Important meetings can happen anytime, anywhere, and you can't be limited to attending meetings only where you physically happen to be. With real-time web, audio and video conferencing solutions from Allegiant, on-demand, online interactive meetings are available instantly!
Whether at the airport, at a customer site, from your home or a branch office, all you need is a phone and a computer with an Internet connection to participate in meetings as if you were in the same room. Allegiant conferencing allows you to engage your audience, deliver compelling visual presentations, brainstorm with others, and immediately gauge feedback all in a simple, real-time environment.
Allegiant provides the easiest and most cost-effective way to organize and attend online meetings. Our service enables meeting attendees to view any application running on your PC in real-time. It's easy to conduct on-the-fly or scheduled presentations with a prospective customer, perform live demonstrations in real-time, collaborate on documents with your colleagues and provide training to customers and employees. Within seconds you can be improving your productivity and generating more revenue.
CLICK HERE to review and download applicable, objective White Papers on this topic from Allegiant's Resource Library, authored by industry thought leaders.
Call Recording & Monitoring
More and more businesses are recording their calls with customers, suppliers and business partners for a variety of reasons.
Recorded conversations can be a valuable training and development tool, can provide an archive of an important meeting or conference, and can also serve as an official and accurate record of a particularly vital customer or supplier interaction.
With the speed of business today, sometimes you simply can't capture everything you need to during an important call. Call recording provides peace of mind, knowing that you can go back and listen again to any portion of a call, or the entire call. This capability allows your organization to:
• Improve Customer Service and Satisfaction
• Reduce Risk
• Make More Informed Decisions
• Better Understand Employees and Customers
• Improve Employee Training, Coaching and Development
• Capture a screen shot
Whatever the business need, Allegiant can deliver the call recording and monitoring solutions to help you improve the service you give to customers, while improving your operational efficiency. Meet state and federal regulations and improve customer service with this service.
CLICK HERE to review and download applicable, objective White Papers on this topic from Allegiant's Resource Library, authored by industry thought leaders.
Hosted Telephony & Carrier Services
Today, small to medium businesses can enjoy the reliability and features of an enterprise-class phone system without an enterprise-size budget. With a hosted telephony system, you don't need to buy a pricey new PBX for your office.
And you can forget about the hassles of managing or maintaining a phone system. Hosted telephony delivers all the advantages of a highly advanced phone system and it's completely managed by the telecom professionals at Allegiant. And if your needs ever change, Allegiant's Hosted Telephony includes a straightforward migration path from a hosted to an on-site system.
Allegiant's Carrier Services ensure that you get optimum efficiency and economy from a phone system. Once we have established a clear picture of your needs and resources, we evaluate a broad range of carriers and phone equipment to ensure that you get exactly what your small to medium business needs without spending more than necessary. With our own network of gateway switches, we connect your system with public service telephone networks to deliver reliable, economic, problem-free quality telephone service.
CLICK HERE to review and download applicable, objective White Papers on this topic from Allegiant's Resource Library, authored by industry thought leaders.
