Allegiant Technology is authorized to resell services from Avaya, the recognized innovator leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world. Bundling Avaya solutions with Allegiant services will provide innovative, customized choices for customers.
Our Avaya Solutions
Deliver the experience your customers expect.
- Cultivate the ultimate customer journey. The Avaya Oceana™ Solution lets you personalize every step and possibility of customer interactions with your company. This purpose-built single omnichannel solution gives you complete integration and management of your traditional phone and digital channels.
- Take a 360° look at your customer contact world. Address channels, customer routing, resource matching, data captures—every detail. Get real-time, fully meshed insights into what’s going on with your customers: Manage engagement across any device or channel. Gain omnichannel awareness and collect context from each customer interaction.
- Capture and capitalize on big data across your entire enterprise. Avaya Oceanalytics™ Insights breaks down the silos around traditional analytics tools. You’ll have rich visualization of data to fuel real-time, smarter decision making, which can help drive customer satisfaction and improve customer loyalty.
Your customers, employees and partners need a communications experience that fits into how they work instead of changing how they work. Avaya is redefining unified communications to be your natural, convenient way to engage, respond, and share. We put UC in the applications, browsers, and devices that people use every day. With the Avaya Equinox™ Experience, communication just got simpler, transparent, in context, and user defined.
Unified Communications and Collaboration
Unified Communications and Collaboration seamlessly connects everyone in your workforce to each other and to customers, suppliers, partners—everyone internal and external who keeps your business moving. From software to platforms to phones, Avaya helps you make connections easier, so you can increase productivity—and feed growth and profitability. Contact Allegiant Technology to start a conversation about the right unified communications solution for your business.
- Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.
- Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.
- Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.
- Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.
- Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.
- Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business. Learn more in Avaya’s Engagement Everywhere eBook.
Contact Center Management
Managed Support for your Contact Center Operations
Simplify Application Management Operations
- Manage your contact center operations using Information Technology Infrastructure Library (ITIL®)-aligned processes. Unlike conventional business process outsourcing arrangements, Avaya Contact Center Managed Services allow flexibility in the focus and responsibilities of each party involved.
- Align the right applications and management support assistance to augment your internal capabilities and to use your resources more effectively. We provide the knowledge and experience you need to make the most of your critical contact center technologies. These include IVR, voice, computer telephony integration, call recording, and advanced call routing.
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